Accepted Payment Policy

Payment is due upon completion of services unless prior billing arrangements have been established for commercial or recurring clients.

We accept the following forms of payment:

• Cash
• Personal and Business Checks
• Credit Cards
• Debit Cards
• Electronic Payments (when available)

Invoices not paid by the due date may be subject to late fees. Returned checks may incur a returned check fee plus any applicable bank charges. The company reserves the right to require electronic or card payment for future services after a returned payment.

For recurring maintenance plans, payment methods may be securely stored for automatic billing with the client’s authorization.

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Estimates & Pricing Policy

All estimates are provided based on the information available at the time of inspection or consultation.

Quoted prices may change if:

• Additional windows or services are requested.
• Excessive hard water staining, paint, construction debris, adhesive, or mineral deposits require restoration services.
• Window accessibility differs from what was originally disclosed.
• Unsafe conditions require additional equipment or labor.
• The property’s condition has significantly changed since the estimate.

Any additional charges will always be discussed and approved before work begins.

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Scheduling & Appointment Policy

Appointments are scheduled on a first-come, first-served basis.

Clients are responsible for ensuring technicians have safe and unobstructed access to all areas scheduled for cleaning.

Please remove valuable or fragile items located near windows prior to our arrival whenever possible.

If our technicians are unable to access portions of the property due to locked gates, pets, furniture, landscaping obstacles, or inaccessible interior areas, those windows may be skipped and may still be subject to the original quoted minimum service charge.

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Cancellation & Rescheduling Policy

We respectfully request at least 24 hours’ notice for any cancellation or rescheduling request.

Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.

Repeated last-minute cancellations or missed appointments may require prepayment before future appointments are scheduled.

We understand emergencies happen and will evaluate extenuating circumstances on a case-by-case basis.

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Weather Policy

Window cleaning is weather dependent.

Light overcast conditions or mild temperatures are often ideal for cleaning. However, services may be postponed when weather creates unsafe working conditions, including:

• Lightning
• Heavy rain
• Strong winds
• Snow or ice
• Extreme temperatures
• Severe weather warnings
• Unsafe roof or ladder conditions

If weather delays service, we will contact you as soon as possible to reschedule your appointment at the earliest available opening.

Weather-related rescheduling will never incur cancellation fees.

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Satisfaction Guarantee

Customer satisfaction is our highest priority.

If you are not completely satisfied with your service, please notify us within 72 hours of your appointment.

We will inspect the concern and, when appropriate, return to correct workmanship-related issues at no additional charge.

Our satisfaction guarantee applies to workmanship only and does not include:

• New dirt or pollen accumulation after service
• Weather-related spotting after completion
• New hard water stains
• Window defects
• Broken seals between insulated glass panes
• Scratched glass existing before service
• Mineral staining
• Permanent discoloration
• Manufacturer defects
• Damage caused by landscaping, sprinklers, construction, or environmental conditions

Requests made beyond 72 hours may be subject to additional service charges.

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Property Condition & Pre-Existing Damage Policy

Before beginning work, technicians may document the condition of windows and surrounding areas.

Clients are responsible for informing us of any known:

• Broken glass
• Cracked panes
• Loose window frames
• Damaged screens
• Faulty locks
• Water leaks
• Existing scratches
• Chipped glass
• Failed window seals
• Recently painted surfaces
• Fragile decorative glass

We cannot be held responsible for worsening conditions resulting from pre-existing defects that are not visible before cleaning.

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Glass Scratch & Fabrication Debris Policy

Certain tempered glass manufactured within the industry may contain microscopic fabrication debris.

During professional cleaning, these particles can become dislodged and create scratches despite using industry-approved tools and methods.

This is a known manufacturing defect and is not caused by improper cleaning.

By authorizing service, clients acknowledge that the company cannot assume responsibility for scratches caused by fabrication debris or previously damaged glass.

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Screen Policy

Window screens are carefully removed, cleaned when requested, and reinstalled.

Due to age, sun exposure, weather damage, or brittle materials, some screens may already be weakened.

While every precaution is taken, the company cannot guarantee against damage to deteriorated or previously damaged screens during normal handling.

Replacement or repair of deteriorated screens is the responsibility of the property owner.

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Hard Water Stain & Restoration Policy

Standard window cleaning removes dirt, dust, pollen, and normal environmental buildup.

It does not include removal of:

• Hard water stains
• Mineral deposits
• Oxidation
• Paint overspray
• Concrete splatter
• Silicone residue
• Construction debris
• Adhesives
• Permanent staining

These conditions require specialized restoration services and additional pricing.

Results of restoration services cannot be guaranteed due to varying glass conditions.

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Ladder & Safety Policy

The safety of our employees, clients, and property is our highest priority.

Our technicians follow OSHA safety standards and industry best practices at all times.

Services may be postponed or declined if conditions present unreasonable safety risks, including:

• Unstable ground
• Unsafe roofs
• Aggressive animals
• Electrical hazards
• Ice or snow accumulation
• Severe weather
• Inaccessible work areas
• Structural instability

Our technicians reserve the right to discontinue work whenever unsafe conditions arise.

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Pet Policy

For the safety of your pets and our technicians, we request that pets be secured during service whenever possible.

Clients remain responsible for controlling pets before and during the appointment.

The company is not responsible for escaped pets resulting from unsecured doors or gates that are required for access during service.

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Referral Program

We sincerely appreciate referrals from our customers.

Existing clients may receive referral rewards when:

• A new customer schedules service.
• The referred customer completes and pays for their appointment.
• Referral program requirements are met.

Referral incentives may include service credits, discounts, or promotional offers and may change without prior notice.

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Insurance & Liability Policy

Our company is fully insured.

While every effort is made to protect your home and property, liability is limited to damage directly caused by proven negligence during the performance of our work.

The company is not responsible for:

• Existing property defects
• Improper window installation
• Seal failures
• Window manufacturer defects
• Hidden structural issues
• Damage resulting from undisclosed conditions
• Normal wear and aging

Any concerns regarding accidental damage must be reported immediately before technicians leave the property whenever reasonably possible.

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OSHA Safety Commitment

Our company is committed to maintaining a safe work environment by complying with applicable OSHA regulations and industry safety standards.

Our technicians receive ongoing safety training and utilize appropriate personal protective equipment (PPE), fall protection, ladder safety procedures, and safe handling practices. Safety inspections are routinely performed to help ensure every job is completed safely, professionally, and efficiently.